Community Forum

The type of activities that are performed at a shared services unit determines the functional nature of business services and resulting operating model. The most popular functions are Finance, Information Technology, Human Resources and Procurement.

The initial scope of shared services is to process transactional and repeatable activities that involves large volumes. As the capabilities mature, other value-adding, complex processes are undertaken to achieve further service optimization.

More than half of the world's largest enterprises have established shared services centers & GBS entities in India, to consolidate back-office work for different markets and improve efficiency of operations. In India, these offshore-based captive units are more commonly known as global-in-house centers i.e. GIC or global capability center, i.e. GCC.