The type of activities that are performed at a shared services unit determines the functional nature of business services and resulting operating model.
The most popular functions are Finance, Information Technology, Human Resources and Procurement.
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Traditional GCCs have come a long way from being seen as cost-optimization engines to now driving innovation and enterprise transformation. The next wave is clear: GCCs are becoming AI-first hubs, shaping how global enterprises build scale, resilience, and future-ready capabilities.
I’m attending an interesting webinar next week that dives deeper into this shift and the opportunities ahead. Sharing the link here in case others would like to join too: https://hubs.ly/Q03Lss1f0