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Metrics that Matter!

Showcasing the real value with accurate metrics and reporting could help SSC-GICs to reach the next level of maturity


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Opportunity for Service Differentiation

GICs frequently get feedback to align its operations in a way to generate more scope and maximize customer trust. Here, GICs have an opportunity to distinguish themselves against third-party service p

Maturity Model for Shared Services & GIC's

The evolution of SSCs over the years has seen many phases. The advisory and research teams of the Big 4 consulting firms have defined maturity levels for SSCs based on the age, scale, and value delive


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